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10 º in reliability Ford in Europe, 1 in complaints in Spain

The OCU (Consumers and Users Organization) conducted a survey to 18,000 drivers of various nationalities (English, Belgian, Italian, French and Portuguese) to publish a list of most trusted brands. http://www.autofacil.es/index.php?option=com_content&task=view&id=1237&Itemid=26

1 º Mazda: 96.8 points
2 º Toyota : 96.3 points
3 º Honda: 95.2 points
4 º Suzuki: 93.7 points
5 º BMW: 93.7 points
6 th Smart: 93.6 points
7 º Saab : 92.5 points
8 º Volvo: 92.2 points
Nissan 9 th: 91.7 points
10 º Ford: 91.2 points, is not bad.

Something does not fit: If Ford is in the position 10, ahead of Audi, Citroen, Renault , VW, Skoda, SEAT, Peugeot, Fiat, Alfa , Mercedes, Hyundai, Kia ... ... .... then how is it possible that Ford is the undisputed No. 1 in complaints in Spain?

My answer: by bad Customer Service. One thing to be tenth in Europe for reliability, something else is to serve customers in one country, Spain.

What do you think?

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The poor reputation of Ford, well proven!

There is a website, http://www.cartasaldirector.com you want to solve customer complaints of any product by contacting the senior companies.

On April 25, in the last 15 letters, five of them were directed at Ford Spain and no to another make of car. Visit

As a brand of cars, Ford has many more complaints than other brands Visit

1 st Ford, 15 letters
2 ª Renault, 6 letters
3 rd Opel, 4 letters

http:/ / www.quejasonline.com/ is in the same line.

Dear Mr. Director General of Ford Spain, do not you think you should do something?